Jeebuzz Privacy Policy

Jeebuzz is an online gaming platform operating at jeebuzz.org. When this Privacy Policy refers to "Jeebuzz", "we", "us", or "our", it means the Jeebuzz platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who visits the Jeebuzz website, registers an account, or uses any feature of the Jeebuzz platform.

Jeebuzz acts as the data controller for the personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about how Jeebuzz handles your personal data, you can reach us at [email protected] at any time.

Jeebuzz collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party service providers such as payment processors.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related concern to our support team).

Jeebuzz uses your personal data for the following purposes:

• Account management: To create and maintain your Jeebuzz account, verify your identity, and keep your account secure.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform operation: To deliver the games and features available on Jeebuzz, personalise your experience, and ensure the platform runs correctly on your device.
• Customer support: To respond to your queries, resolve complaints, and provide assistance when you need it.
• Legal compliance: To meet our obligations under applicable law, including anti-money-laundering regulations, age verification requirements, and financial reporting obligations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and limit settings.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them.
• Platform improvement: To analyse usage patterns and improve the design, performance, and features of the Jeebuzz platform.

Jeebuzz processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to fulfil our obligations to you under the Jeebuzz Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification and transaction record-keeping under anti-money-laundering regulations.
• Legitimate interests: Processing necessary for Jeebuzz's legitimate business interests — for example, fraud detection, platform security, and improving our services — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing communications. You can withdraw your consent at any time.

Jeebuzz does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: We may share identity data with third-party KYC (Know Your Customer) verification services to confirm your age and identity as required by law.
• Technology providers: We work with trusted technology partners who help us operate the Jeebuzz platform, including hosting providers and analytics services. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory and law enforcement authorities: We may disclose your data to relevant authorities where required by law — for example, in response to a court order or a request from a financial intelligence unit in connection with an anti-money-laundering investigation.
• Business transfers: In the event that Jeebuzz is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

In all cases, we take steps to ensure that third parties who receive your data are bound by appropriate confidentiality and data protection obligations.

Jeebuzz uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help us understand how players use Jeebuzz — which pages are visited most, where players drop off, and how the platform performs on different devices. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences so you don't have to re-enter them every time you visit.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help us show you relevant offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jeebuzz platform.

Jeebuzz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Jeebuzz platform
• Encrypted storage of passwords and sensitive account data
• Strict access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Two-factor authentication options for account login
• Automated monitoring for suspicious account activity

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your Jeebuzz account has been compromised, please contact our support team immediately. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.

Jeebuzz retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with financial and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by anti-money-laundering regulations.
• KYC and identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Customer support communications: Retained for up to 2 years from the date of the interaction.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.
• Technical and usage logs: Typically retained for up to 12 months, unless required for longer for security or legal purposes.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

You have the following rights in relation to the personal data Jeebuzz holds about you:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe and in any case within 30 days. We may need to verify your identity before processing your request.

The Jeebuzz platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered a Jeebuzz account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Jeebuzz will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. We do not send unsolicited marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send you
• Updating your communication preferences in your Jeebuzz account settings
• Contacting our support team and requesting to be removed from our marketing list

Opting out of marketing will not affect your ability to use the Jeebuzz platform or receive important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Those communications are essential to running your account and cannot be opted out of while your account remains active.

Jeebuzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically so you stay informed about how Jeebuzz protects your data. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jeebuzz handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 inside your Jeebuzz account
• Response Time: Email within 4 hours; live chat under 2 minutes on average

Our support team is available in both Bangla and English. We take all privacy-related queries seriously and will do our best to resolve your concern quickly and fairly.